Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.

Certain goods are not eligible for return, including:

  • Custom-made or personalized items.
  • Hazardous materials, flammable liquids, or gases.

Additional non-returnable items include:

  • Gift cards.
  • Downloadable software products.
  • Certain health and personal care items.

To process a return, we require a receipt or proof of purchase.
Note: Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following cases:

  • Items with visible signs of use.
  • Any item not in its original condition, damaged, or missing parts due to reasons not caused by our error.
  • Items returned more than 30 days after delivery.

Refund Process

Once your return is received and inspected:

  1. We will notify you via email regarding the approval or rejection of your refund.
  2. If approved, your refund will be processed and automatically applied to your original payment method within 7–14 business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or contact your credit card company, as there may be delays in posting.
  2. If the issue persists, contact your bank to verify the status of the refund.
  3. Still not resolved? Please contact us at [email protected].

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
To initiate an exchange, please contact us at [email protected]. Send your item to:
Room M371, Room 301, Building 4, No. 38, Dagongsha Road, Zhucun, Tianhe District, Guangzhou, China.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

Shipping Returns

To return your product, mail it to:
Room M371, Room 301, Building 4, No. 38, Dagongsha Road, Zhucun, Tianhe District, Guangzhou, China.

  • Customers are responsible for paying return shipping costs.
  • Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of your returned item without tracking information.

Need Assistance?

For questions about refunds and returns, feel free to contact us at:
Email: [email protected]
Phone: +86 13427534694 (Mon–Fri, 9:00 AM–6:00 PM).

Policy Compliance

This policy complies with Google Merchant Center requirements, ensuring transparency and customer satisfaction. For further assistance, visit our website: https://www.dartssets.com.

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